Terms of service
Last updated: September 20, 2026
Overview
Collected is a place to find watches for sale. Sellers set their own prices and terms. Collected is not the buyer or the seller of any watch, never takes possession of a watch, and does not process payment for any watch. When a sale happens, Collected may generate an agreement between the buyer and the seller, but it is ultimately the responsibility of the buyer and seller to complete a transaction.
Accepting these terms
Collected Solutions Inc. ("Collected," "we," "us," "our"), a Delaware corporation, provides the Collected website at collected.io, the Collected web application, and the Collected mobile application for iOS (together, the "Service").
By creating an account, signing in, or using the Service, you agree to these Terms of Service. If you do not agree, do not use the Service. If you are agreeing on behalf of a business, you confirm that you have authority to bind that business, and "you" means the business. You must be at least 18 to create an account or to buy or sell through the Service.
Separate terms apply to some parts of the Service and are incorporated into these terms:
Dealer Terms for accounts on any Dealer tier
Collected Deal Terms, for anyone using Collected Deal
If one of those pages conflicts with these terms, that page controls for the subject it covers.
Changes to these terms
We may change these terms. When we do, we will update the date at the top and post the new version here. If a change is material, we will tell you through the Service, by email, or both, before it takes effect. Using the Service after a change takes effect means you accept it. If you do not accept it, stop using the Service and you may close your account.
What the Service does
The Service lets you browse watches offered by sellers, follow sellers, save watches, keep a record of the watches you own in your Vault, and start a Collected Deal with someone.
Collected is a venue. We do not buy, sell, inspect, appraise, authenticate, store, insure, or ship any watch. We do not set prices. We do not hold funds for a watch sale. Any purchase, sale, payment, shipment, or dispute is between the buyer and the seller. We do not guarantee that any watch will sell, that any listing will appear within any period of time, or that the Service will be available without interruption.
Listings
Listings on Collected come from three places, and they work differently.
Listings a seller publishes. Sellers on the Dealer Pro and Dealer Terminal tiers can create and edit their own listings in product. A seller who publishes a listing is responsible for it being accurate, and is making an offer to sell at the price shown. That offer stands until the seller changes or removes it.
Listings Collected publishes for a seller. For sellers on the Dealer tier, we create listings from the seller's own public website, with that seller's permission. We retrieve the site periodically and publish what we find. We do not check it, correct it, or confirm that a watch is still available.
A listing of this kind reflects the seller's website as we last retrieved it. If a watch has sold, changed price, or changed condition and the seller's site does not say so, the Collected listing will not say so either. Because of that, a listing we publish for a seller is not an offer to sell and does not bind the seller to any price. It is an invitation to contact them. Whether the seller responds, and on what terms, is up to the seller.
Watches marked open to offers. Any account holder can mark a watch in their Vault as open to offers. Doing so lists it in the private wholesale marketplace, which is visible to certain account tiers only. The person who marked it is the seller. Collected is not.
In all cases, we do not pre-screen listings and we are not responsible for their accuracy or completeness. We may remove any listing at any time.
Offers and buying
Sending an offer or choosing to buy at the list price starts a conversation with the seller. It is not a completed sale. The seller decides whether to accept.
Payment and delivery are arranged between you and the seller, using whatever method you agree on. Collected does not receive, hold, transmit, or disburse the purchase price. We are not a party to that payment.
We are not responsible for a seller's failure to deliver, a buyer's failure to pay, or anything about the watch itself.
Your account
Keep your account information accurate. Keep your password to yourself. You are responsible for what happens under your account, and you should tell us at [email protected] if you think someone else has access to it.
Some features require ID verification. Some require a payment method on file.
We may suspend or close an account that breaks these terms, that we reasonably believe is being used for fraud, or that has been inactive for a long time. You can close your own account at any time. See Account and Data Deletion.
Fees
Browsing Collected is free. Listing on Collected is free. We do not charge sellers a commission on their sales.
We charge for two things:
Collected Deal. A per-transaction service fee, described in full in the Collected Deal Terms.
Paid account tiers. Some account tiers carry a subscription fee. Pricing is quoted when you sign up for that tier, and changes to a tier's price apply from your next renewal. Paid tiers are arranged directly with our team, not purchased inside the mobile app.
You are responsible for taxes on your own transactions. We may add sales or similar taxes to our own fees where the law requires it.
If you think a charge is wrong, email [email protected] within 30 days and we will look at it.
Payment processing
Collected does not process payments itself. We use Stripe for card payments and Plaid for ID verification. Using those features means you also agree to their terms, and your information is handled under their policies as well as ours. We are not responsible for their services.
What you agree not to do
Use Collected for its purpose and leave the rest alone. Specifically, do not:
Post anything false, misleading, or designed to manipulate prices or demand
Sell counterfeit watches, or watches you do not own or have the right to sell
Post content that infringes someone else's copyright, trademark, or other rights
Impersonate anyone, or misrepresent who you are or who you work for
Harvest other users' contact information, or send them unsolicited commercial messages
Use the Service to send spam, malware, or anything harmful
Break any law that applies to you, including sanctions, export, import, and anti-money-laundering rules
Interfere with the Service, or try to gain access to parts of it you are not entitled to
Automated access, extraction, and copying
Collected's listings, data, structure, and interfaces are the result of our own work. You may not:
Use bots, crawlers, scrapers, or any automated means to read, copy, index, or extract content from the Service
Use automated tools to query the Service in ways that route around its normal interface
Use anything obtained from the Service to build a database, a dataset, or a derived product
Use anything obtained from the Service for a commercial purpose other than your own buying and selling on Collected
Train a machine learning model on content obtained from the Service
This applies except where Collected has authorized the access in writing. We authorize automated access to a seller's own website when that seller has asked us to list their inventory. Nothing else is authorized by implication.
Protecting the product
You may not reverse engineer, decompile, or attempt to derive the source code or underlying structure of the Service.
You may not record, screen-capture, photograph, or otherwise reproduce non-public parts of the Service, including seller tools, Vault surfaces, and analytics, for the purpose of disclosing them to a third party or replicating them.
You may not use the Service, or anything you learn from it, to build or assist in building a competing product.
You confirm that you are not accessing the Service on behalf of a competing watch marketplace or dealer software platform for the purpose of any of the above. We may ask you to confirm this, and we may close an account where we reasonably believe it is happening.
Your content
Content you upload stays yours. That includes your photos, your descriptions, your profile, and your Vault records.
You give Collected a non-exclusive, worldwide, royalty-free license to host, display, and distribute that content so we can run the Service and show your listings and profile to other users, and to reformat it so it displays correctly across our surfaces.
This license lasts as long as your content is on Collected. Remove your content or close your account and the license ends, other than for copies in our backups or records we are required to keep, and other than for material already published before you removed it.
If you want us to feature your content in Collected's marketing, that is covered separately and by agreement. For sellers on a Dealer tier, see the Dealer Terms.
You confirm that you own your content or have the right to post it. If someone tells us your content infringes their rights, we may remove it. See our Copyright and Intellectual Property Policy.
Feedback and suggestions you send us are not confidential, and we can use them freely.
We may store, review, and disclose content where the law requires it, where it is necessary to enforce these terms, or where it is necessary to protect someone's safety.
Messages and notifications
Collected keeps a record of the messages we send you, including push notifications and emails, in your notifications inbox, so you can go back to them.
Where the Service allows messaging between users, do not use it to defraud anyone, to harass anyone, or to send unsolicited commercial messages. We may store messages, and we may review them where we have a specific reason to.
We send service messages about your account, your offers, and your Deals. You can control marketing messages in your settings or by unsubscribing.
Our content
The Collected name, logo, software, design, and the structure and presentation of the Service belong to us or our licensors. Nothing here gives you a license to use them.
Third-party services and links
The Service integrates with services we do not control, including our payment and ID verification providers and our sign-in providers. We are not responsible for them. Your dealings with them are your own.
Mobile app
We grant you a limited, revocable, non-exclusive, non-transferable license to install and use the Collected app on devices you own or control, for your own use of the Service.
Your carrier's data charges may apply. Not every feature works on every device or operating system version.
Apple. These terms are between you and Collected, not Apple. Apple has no obligation to provide support for the app. Apple is not responsible for the app or for any claim relating to it, including product liability, regulatory compliance, and consumer protection claims. In the event of a third-party claim that the app infringes intellectual property rights, Collected is solely responsible. Your license is limited as set out in Apple's usage rules. You confirm you are not located in a country subject to a US government embargo or listed on a US government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms as they apply to the app, and may enforce them against you. Questions about the app go to [email protected].
Google. If you obtain the app through Google Play, these terms are between you and Collected, not Google. Your use must comply with Google Play's terms. Collected, not Google, is responsible for the app, and Google is a third-party beneficiary of these terms as they apply to it.
Where the Service is available
Collected is operated from the United States. It is available internationally, and you are responsible for complying with the law where you are. If local law prohibits any part of the Service, do not use that part.
You are responsible for any export, import, customs, duty, or permit obligation arising from a watch you buy or sell, including restrictions on straps or components made from protected animal materials.
Disclaimers
The Service is provided as is and as available. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will meet your requirements, that it will be uninterrupted or error-free, or that any content on it is accurate, complete, or current.
Nothing on Collected is financial, investment, tax, or legal advice. Prices shown are what sellers ask, not what a watch is worth.
Some jurisdictions do not allow these exclusions. Where that is the case, they apply to you only as far as the law allows, and you may have rights that these terms cannot remove.
Limitation of liability
To the fullest extent the law allows, Collected is not liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, goodwill, or data.
Our total liability to you for any claim will not exceed the greater of the amount you paid Collected in the six months before the claim, or one hundred dollars ($100).
Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited by law. If you are a consumer, these limits apply only to the extent permitted where you live.
Indemnity
You agree to defend and indemnify Collected and its officers, employees, and agents against claims, losses, and reasonable legal costs arising from your use of the Service, your content, your transactions with other users, or your breach of these terms. This does not apply to anything caused by Collected's own act or omission.
We will tell you about any such claim, and we may take over its defence.
Disputes between users
Disagreements with another user are yours to resolve. We are not obliged to get involved, though we may.
Resolving disputes with Collected
Talk to us first. Most things get fixed quickly by emailing [email protected]. Please try that before anything else. If we cannot resolve it within 60 days of written notice, either of us can escalate.
If you are a consumer resident in the European Union, the United Kingdom, or Switzerland, the arbitration and class-waiver provisions below do not apply to you. You may bring proceedings in the courts of the country where you live, and you keep every right your local consumer law gives you. EU residents may also use the European Commission's consumer redress site.
If you are anywhere else, you and Collected agree that disputes will be resolved by binding individual arbitration under the Consumer Arbitration Rules of the American Arbitration Association, rather than in court, with these exceptions: either of us may bring a qualifying claim in small claims court, and either of us may seek injunctive relief to protect intellectual property.
You and Collected each waive the right to a jury trial and the right to participate in a class or representative action. An arbitrator may award relief only to the individual party seeking it.
If the value of your claim is $75,000 or less, Collected will pay the arbitration filing and administration fees at your request. Arbitration will take place somewhere reasonably convenient for both of us, or by documents or telephone if you prefer and your claim is $10,000 or less.
You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these terms, with your name and the account address. Opting out does not affect anything else in these terms.
If the class-waiver provision is found unenforceable, this entire arbitration section falls away and disputes go to court.
Notices
How we contact you. We send notices to the email address on your account, through the Service, or both. A notice we send by email is treated as received on the day we send it. A notice we post in the Service is treated as received the next time you sign in.
Keep the email address on your account current. If a notice does not reach you because that address is out of date or your provider blocked it, the notice still counts as given.
We may treat an email sent from the address on your account as coming from you.
How you contact us. Send notices to [email protected]. For a legal notice, including a dispute, an arbitration opt-out, or a claim under these terms, send it to [email protected] and also mail a copy to Collected Solutions Inc., 2804 Gateway Oaks Dr., Sacramento, CA 95833. Notices to our designated copyright agent go to the address in our Copyright and Intellectual Property Policy.
A notice you send us by email is treated as received on the next business day. A notice sent by mail is treated as received five business days after it is sent.
Language. Notices under these terms are given in English.
General
These terms, together with the policies they incorporate, are the whole agreement between you and Collected about the Service.
These terms are governed by the laws of the State of California, without regard to conflict of laws rules, except where the law where you live requires otherwise. For disputes not subject to arbitration, you and Collected submit to the state and federal courts located in the State of California, again except where your local law gives you the right to your own courts.
If part of these terms is unenforceable, the rest still applies. Our not enforcing something is not a waiver of it. You may not assign these terms; we may.
We are not liable for delays or failures caused by events outside our reasonable control.
Notice for California users. Under California Civil Code section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.