Account and data deletion
Last updated: September 20, 2026
You can delete your Collected account at any time. Here is how, and what happens when you do.
How to delete your account
In the app. Settings, then Delete account. Confirm, and the request is submitted immediately.
On the web. Settings, then Delete account.
By email. Write to [email protected] from the email address on your account. We may ask you to confirm it is you.
What gets deleted
Within 30 days of your request we delete:
Your profile, username, bio, photo, and contact details
Your listings, which are removed from Shop immediately
Your Vault, including the watches you recorded and their photographs
Your favorites, follows, and followers
Your messages
Your saved payment method
Your device identifiers and push notification tokens
Your account can no longer be signed into as soon as the request is submitted.
What we keep, and why
Some records survive deletion because the law requires it or because someone else has a legitimate interest in them.
Transaction records and signed sales agreements. If you completed a Collected Deal, the signed agreement and the record of the transaction are kept, because the other party to that agreement is entitled to their copy and because tax and legal-claim rules require us to retain them. We generally keep these for seven years.
Fee and payment records, for accounting and tax purposes.
Records of fraud, counterfeits, or abuse, where we need them to protect other users.
Backups. Copies may persist in encrypted backups for a short period before they are overwritten on a rolling schedule. They are not used for anything.
Marketing already published. If a listing of yours appeared in an email we already sent or a post we already published, we cannot recall it.
Anything we keep is held only for the purpose it was kept for.
If you are a seller
Deleting your account removes your listings from Collected. If you only want your listings taken down and would rather keep the account, email [email protected] and say so.
Deleting some things without deleting everything
You do not have to delete the account to remove individual items. You can delete watches from your Vault, remove listings, and edit or hide profile fields in Settings.
To request a copy of your data, or correction of something that is wrong, email [email protected].